1 Year of Maintenance

As we celebrate our first year of Moore Maintenance, we've been reflecting on everything we've learned from caring for our members' homes. One of our biggest goals has always been to make homeownership easier, bring you more peace of mind, and deliver quality workmanship with a friendly touch. Over the past year, we've discovered some great ways to make Moore Maintenance even more convenient, personalized, and effective.

We're excited to share a few improvements to how your Moore Maintenance membership will work moving forward!

The quick rundown (TLDR) — We're moving to personalized quarterly visits, simpler reporting, more reliable Honey-Do scheduling, and easier monthly billing –– all with the same pricing and member benefits!

More Thorough Visits, Every Quarter

After your November visit, we're transitioning from monthly to seasonal visits every three months (fall, winter, spring, and summer).

Several of our members have already made this switch, and we've found that combining seasonal maintenance tasks into one longer visit makes the process more efficient and reduces the coordination, helping your home maintenance fit more seamlessly into your life and routines.

Here's what you can expect:

• The same comprehensive maintenance services you've come to expect, simply organized into fewer, more productive visits.

• One visit per quarter, typically lasting approximately 5–7 hours, depending on your home's needs.

• More personalized maintenance. We've learned that every home is different! If certain services on our standard checklist don't apply to your home, we'd love to work with you to identify other relevant maintenance tasks to take their place.
• Streamlined communications + reporting: With monthly visits came frequent scheduling emails, upcoming task lists, and service reports. We've realized that all those updates can make it difficult to keep track of the information that matters most. Moving forward, you'll receive one comprehensive quarterly maintenance report that brings everything together in one convenient place. Your report will highlight:
  • Completed maintenance: A clear summary of the services performed during your visit.
  • Your home's overall condition: Important observations, potential concerns, and recommendations from our team.
  • Your Honey-Do List: A convenient overview of additional projects and their status.

Our goal is to give you a clearer picture of your home's health without overwhelming your inbox. Less information to sort through, more meaningful updates, and everything you need in one easy-to-reference place.

A Better Way to Tackle Your Honey-Do List

Your Honey-Do List is still an important part of your membership, and we're making some changes to help get those projects completed more reliably!

Previously, we aimed to tackle additional Honey-Do projects whenever there was extra time during a maintenance visit. However, we've learned that maintenance tasks can vary quite a bit in how long they take from home to home.

Rather than leaving you wondering whether we'll have time to get to your projects, we're moving toward a more predictable approach.

Here's how Honey-Do projects will work moving forward:

• Clear, upfront pricing. Honey-Do tasks will be estimated and approved ahead of time, with the work billed separately from your membership.

• Your 10% labor discount stays! You'll continue to enjoy exclusive member pricing on additional projects.

• More reliable scheduling. We'll coordinate approved Honey-Do projects as scheduled work rather than relying on leftover time during maintenance visits.

• Need something done sooner? You can schedule additional Honey-Do appointments between your quarterly visits, still enjoying your 10% labor discount and a waived trip fee ($70 value)!

You can continue adding projects to your Honey-Do List whenever they come to mind. We'll help you prioritize them, provide estimates, and coordinate scheduling to get them checked off your list.

This means less uncertainty and a clearer plan for getting those lingering household projects completed!

Easier Monthly Billing

We're also making a small change to how memberships are billed. Based on member feedback, we're moving from quarterly billing to automatic monthly payments.

Your membership price isn't changing. You'll simply pay the same total amount spread across smaller, more predictable monthly payments instead of one larger quarterly charge.

Everything will remain automatic, so there's nothing extra you'll need to manage.

Help Us Make Your Maintenance Plan Even Better

While our overall maintenance service list is staying the same, we'd love your feedback!

We know that no two properties have exactly the same needs. If you've noticed tasks that aren't relevant to your home, please let us know! We're happy to review appropriate substitutions so your maintenance visits are focused on what your home actually needs.

• View our full annual list of services here
• A few popular services you could swap in, if needed:
  • Garage Door Lubrication
  • Garbage Disposal Cleaning
  • Sliding Door Cleaning and Lubrication
  • Smart Thermostat Battery Replacement
  • Septic Tank Filter Cleaning
  • Home Water Filter Replacement
  • Charge Ring Cameras
  • Have something else in mind? Let us know!

Our goal isn't just to check boxes on a list. It's to help you protect your home, prevent costly repairs, and take home maintenance off your plate.

What's Next?

We'll be reaching out to make sure you received this email, give you a chance to review the updates, and we'd love to hear any feedback or adjustments you'd like to make to your home's service plan. Feel free to reply to this email, text, or give us a ring.

We're incredibly grateful to each of you who have helped shape Moore Maintenance over this first year. Your feedback and experiences have been invaluable, and we're excited to keep improving the program as we grow.

Same commitment to your peace of mind. More personalized visits. Easier scheduling. And the same great member benefits.

As always, thank you for trusting us with your home's care!
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Cheers,

Josiah & The Moore Handy Team

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