Privacy Policy

Effective Date: October 18, 2026

Moore Handy LLC ("Moore Handy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request services, communicate with us, or participate in our Moore Maintenance program.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Home or service address
Billing and payment information
Information submitted through contact forms, estimate requests, or service inquiries

Service and Property Information

Details about your home, property, or requested services
Appointment and scheduling information
Service history, estimates, invoices, and maintenance records
Photographs, inspection notes, and documentation related to services performed
Information provided through our Moore Maintenance membership program

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Pages visited and interactions with our website
Referral sources
Cookies and similar tracking technologies, where enabled

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide estimates
Schedule, coordinate, and perform services
Manage customer accounts and service records
Administer Moore Maintenance memberships
Process invoices and payments
Send appointment confirmations, reminders, and service updates
Provide maintenance recommendations and follow-up communications
Improve our website, services, and customer experience
Send promotional communications where permitted by applicable law
Comply with legal obligations and protect our business and customers

We only use personal information for legitimate business purposes or as otherwise permitted by law.

3. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

Scheduling and customer management software providers
Payment processors and accounting platforms
Website hosting, analytics, and communication providers
Employees, subcontractors, and service professionals involved in providing services
Legal, regulatory, or governmental authorities when required by law

These parties receive information as necessary to perform their functions and are expected to handle it appropriately.

We may also disclose information when necessary to protect our rights, property, customers, or the safety of others.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and evaluate website performance.

Depending on the technologies enabled, these tools may collect information about your device, browsing activity, and interactions with our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide additional choices regarding nonessential cookies or tracking technologies.

5. Email and Text Communications

We may contact you by email, phone, or text message regarding:

Service requests and estimates
Appointment scheduling and reminders
Project updates
Invoices and payments
Moore Maintenance membership services
Customer support and follow-up communications
Promotional offers and business updates, where permitted

You may opt out of promotional emails using the unsubscribe instructions included in those messages.

If you receive promotional text messages from us, you may opt out by replying STOP where supported or by contacting us directly.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

We do not share mobile phone numbers or text messaging consent information with third parties for their independent marketing or promotional purposes.

6. Moore Maintenance Membership Information

Customers enrolled in Moore Maintenance may provide additional information about their homes, equipment, maintenance needs, and service preferences.

We may maintain inspection reports, maintenance schedules, service photographs, equipment information, and other property-related records to deliver and improve membership services.

This information is used to coordinate maintenance visits, document completed work, identify potential maintenance needs, and communicate recommendations.

We may share relevant property or service information with authorized personnel or service providers when necessary to perform requested work.

7. Payment Information

Payments may be processed through third-party payment service providers.

We do not intentionally store complete credit card information on our website. Payment information is handled according to the security and privacy practices of the applicable payment processor.

We may retain transaction details, billing records, and payment status information for accounting, customer service, and legal compliance purposes.

8. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain customer and service records
Fulfill contractual obligations
Meet accounting, tax, insurance, and legal requirements
Resolve disputes and enforce agreements

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

10. Your Privacy Choices

You may contact us to:

Request access to personal information we maintain about you
Request corrections to inaccurate information
Request deletion of certain personal information, subject to applicable legal and business recordkeeping requirements
Update your communication preferences
Opt out of promotional communications

We will review and respond to privacy requests in accordance with applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, scheduling systems, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website and services are intended for adults seeking residential or commercial property services.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When updates are made, we will revise the effective date at the top of this page.

Continued use of our website or services after changes are posted is subject to the updated Privacy Policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Moore Handy LLC

Bremerton, Washington

Website: https://moorehandy.com/

Email: hello@moorehandy.com

Phone: (360)361-8299

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